Refund Policy

We want you to be completely satisfied with your purchase from metex.shop. If for any reason you are not satisfied, we offer a refund or exchange within 30 days of your purchase. Please review our refund policy below for details.

  1. Eligibility for Refunds

To be eligible for a refund or exchange, the product(s) must be:

  • Unused
  • Unopened (if applicable)
  • In the original packaging
  • In a resellable condition
  1. Refund Process

To initiate a refund or exchange, please contact us at metex@gmail.com or contact@metex.shop with your order number and reason for return. We will provide you with instructions on how to proceed with the return.

Once we receive the returned product(s) and verify that they meet our eligibility requirements, we will process your refund or exchange

3 .Cancellation Policy

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, if your order has already been processed and shipped, you will need to follow our refund polic

4.Contact Us

If you have any questions or concerns about our refund policy, please contact us at metex@gmail.com or 

contact@metex.shop